These terms and conditions (together with the documents mentioned here) govern the use of the website https://theextremecollection.com, owned by MPTEC LONDONS. S. L., hereinafter referred to as TEC, and the purchase of goods through this website (the "Terms"). By using this website and/or placing an order via this website, the user declares his complete agreement with the following conditions:
If you do not provide us with all the information we require, we may not be able to process your order.
1. Description of the purchase procedure.
To order a The Extreme Collection product online, first enter the web address https://theextremecollection.com/ in your browser and follow the steps below:
2. SHIPPING CONDITIONS.
FRANCE, UK, GERMANY, ITALY
5 - 7 WORKING DAYS
5 - 7 WORKING DAYS
10 - 20 WORKING DAYS
TEC is responsible for ensuring that the delivery of the goods takes place within the stated deadlines and does not exceed them. If the supplier does not comply, the order will be cancelled and the customer will be refunded the money of the purchased items and any shipping costs.
Should the purchased goods reach the customer after refunding the money, the customer has the possibility to keep and pay for the goods or to send them back to us.
Delays in shipment due to unforeseen circumstances or problems with the delivery address are not our responsibility.
*During discount periods, outlet or special promotions, the delivery time can be an additional 7 working days.
3. PRICES OF OFFERED PRODUCTS
In accordance with the applicable rules and regulations, all online purchases are subject to VAT and other taxes that may apply in the country of delivery. They are calculated in Euro (€).
If there is a technical and/or typographical error in the prices or other product information on the website when placing an order, the Company has the right to reject and cancel the order. In this case, the customer has no claim to a complaint.
For further information regarding a placed order, please send an e-mail to firstname.lastname@example.org. Please include the order number and the date of your order in all inquiries.
4. EXCHANGE AND RIGHT OF RETURN
4.1 Return according to legal right of revocation
You have the right to cancel your (purchase) contract within 14 working days - after receipt of the goods - without giving reasons.
If you wish to exercise your right of withdrawal, it is necessary to notify us by means of e-mail at email@example.com
The return of ordered items must take place under the same conditions as their delivery:
1. the goods must be undamaged and unused and bear all labels.
2 The goods must be returned in the same package in which they were delivered. A return in another packaging will not be accepted.
3. returns (both for exchange and refunds) are at the customer's expense
Address for returns
THE EXTREME COLLECTION
Calle Claudio Coello 53-55, local 1
4. As soon as the package arrives at our branch, you will receive a confirmation by e-mail.
5. the purchase price will be refunded within a maximum of 30 days as soon as it has been ensured that the goods are in perfect condition.
The purchase price will be refunded using the same payment method as the customer used for the order.
Do not forget that incomplete returns and damaged, soiled or worn items cannot be returned and their purchase price will not be refunded.
If you wish to exchange an item, please contact our customer service first, who will inform you whether the desired size, colour or model is available.
You can reach us between 9 a.m. and 7 p.m. Call us or simply leave us a WhatsApp message at 0034-639 48 55 33. You can also send an email to firstname.lastname@example.org
To cancel your order, you must notify us in writing. Please send an e-mail to email@example.com with information about the ordered item(s) (order number, etc.) and (if applicable) the shipment number.
5. WARRANTY AND CUSTOMER SERVICE
5.1 Warranty on the products received:
The contractual guarantee set out here refers to Royal Decree 1/2007, of 16 November (Real Decreto Legislativo 1/2007, de 16 de noviembre), which recognizes the text of the General Law for the Protection of Consumers and Users. MPTEC LONDON, S.L. is liable for non-conformities which occur within two years from the date of delivery, provided that the customer informs MPTEC LONDON, S.L. about these non-conformities within two months after their occurrence. In this sense, and taking into account that the Website sells products that have a lower product life cycle than required by law for the exercise of warranty services, the conditions set out here apply, taking into account the nature of the marketed goods.
5.2 Customer service:
If you have any questions, complaints or suggestions about our website or our online shop, you can contact our customer service by e-mailing firstname.lastname@example.org or by calling the following telephone number: 0034-639 48 55 33.
We will contact you as soon as possible and respond to your request.
6. AVAILABITY OF THE PRODUCTS.
All orders are subject to product availability. If, at the time the order process is carried out, we discover that one of the items contained in the order is not in stock in our warehouses, TEC will try to find the corresponding item of clothing. If this is not possible, the customer will be informed immediately. In addition, the amount of the billed and unshipped item will be refunded to the customer in the same payment method as the purchase was made in the coming days.
7. THE RIGHT TO REFUSE AN ORDER.
THE EXTREME COLLECTION may cancel orders or refuse to accept a confirmed order for the following reasons:
1. in the event of a technical error and/or a typing error in the quotation or in the other product data contained in the website at the time of the order.
2. due to lack of availability (see point 6).
3. if the security systems indicate that there may be a fraudulent order.
4. if there is reason to believe that the user is a minor.
5. If TEC was unable to deliver the order to the address provided.
In such cases THE EXTREME COLLECTION will fully refund any amounts already paid.
8. INVALID AND VOID CLAUSES
Should one of the clauses of these General Terms and Conditions be declared invalid or ineffective in whole or in part, the invalidity or ineffectiveness shall only affect the said clause or that part thereof which is declared invalid or ineffective. The other clauses contained in these General Terms and Conditions continue to exist and are excluded from the declaration of invalidity.